Appointment Policy

Appointment Check-in

New Clients should arrive 15 minutes prior to schedules time to complete client profile form. A completed profile form is necessary so we can provide you with the individualized service you deserve and expect.

Returning Clients should arrive 5 minutes prior to scheduled appointment for assessment of any changes that may need to be applied to your client profile form.

Late Arrivals

Appointment times are reserved especially for you!. Being on time for your appointment is greatly appreciated so that we can provide you with  the extraordinary service and professionalism we are committed to. We understand unforeseen incidents occur, however, your service will end at the time of your originally schedules appointment. Full payment for service will be applied.

A late arrival of 15 minutes or more may need to be re-scheduled and a $35. Late/Cancellation fee will be applied.

Cancellations

Please be respectful of our time as well as other clients. Your intended appointment time could have been utilized by another client. This is why we strictly enforce a 24 hour appointment change or cancellation notice.

Any appointment changes or cancellations without a 24 hour notice will be charged a full service charge. Clients who abuse this policy will need to prepay all future appointments.

Clients with a no-show appointment will need to prepay all future appointments and payment will be forfeited if they no-show, cancel or reschedule the prepaid appointment.

A cancellation within one hour of the schedules appointment, or an appointment canceled after the scheduled time will be considered a no-show.

Gift Certificates

Gift certificates may be redeemed for original priced services or products only.

Gift certificates may not be used in conjunction with any advertised, discounted or monthly special. There are absolutely no refunds on gift certificates.

Late arrivals and no-shows will forfeit the full amount normally charged for the scheduled appointment.

All gift certificates expire one year from the original purchase date. Donations, complimentary, or charitable event gift certificates will expire as noted on the certificate and certain restrictions may apply.

Gift certificates cannot be used toward gratuities or toward purchase of another gift certificate.